Client Services Analyst

Pulau Pinang
Permanent
Full-time

1 month ago

Job Description:About the Role:Client Services AnalystAbout usOSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing andsupporting critical market infrastructure and bringing together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.About the JobThe triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output. The organisation is flat, hence each person does the full chain of duties with their allocated clients.CRS works with an end-goal-centric quality-first mindset. This means that we only respond to queries when we have high quality information to provide. This will manifest in the way that sufficient research time is allowed, and information sharing between colleagues is encouraged and expected. Hence, output volumes are being measured primarily at the group level, as opposed to individually, which is normally the case in traditional support organisations. The team leader is responsible to ensure this group effort-mentality is applied in their team.The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development.Duties & Accountabilities

Responsible for Client Relationship and Services for regional subscribers
Day-to-day service delivery to triResolve subscribers
Ensuring regional subscribers receive adequate training and support.
Ensuring regional subscribers derive maximum value from usage of triResolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate.
Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health/success of assigned triResolve clients.
Work closely as part of a global team of Client Relationship and Services Client Manager.
Self-accountability in making sure that self is adequately trained and informed in supporting our services.
Participating in pre-sales and sales activities for regional prospects and customers, including meetings, presentations, demos, trainings etc.
Responsible for trial and pilot of triResolve services for prospects.
Participates in testing and Quality Assurance of new functionalities or fixes.
Contributes and participates in improving internal processes with the objective to achieve a high degree of automation.

Business CompetenciesEducation & Experience

Bachelor Degree, preferably in Banking and Finance
More than 2 years of experience of working in Back/Middle office functions
Experience in Collateral Management team or triResolve is advantageous
Customer relationship skills

Management Requirements

No applicable

Personal Competencies

Strong communication skills (verbal and written English)

A candidate having Japanese/Bahasa Indonesian/Korean language proficiency will be an added advantage
Good team player and quick self-motivated learner
Basic knowledge in coding would be beneficial

About OSTTRACandidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more at .What's In It For You?Benefits:We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Recruitment Fraud Alert:If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity .Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)Job ID: 317762
Posted On: 2025-07-25
Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia

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