Front Office - Duty Manager

• Ensures operational efficiency, maximize profits, and enforce quality standards, as well as maintaining high level of staff engagement and guest satisfaction.
• Promptly and actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure guests' satisfaction.
• Managing all incidents by providing the Management and Department Heads with reports and action taken to avoid future repetition of the incidents such as accident, theft, and complaints.
• To ensures maximum safety of guests and employees during emergencies and is thoroughly familiar with available emergency services and the fastest way of obtaining them.
• Supervises and guides all staffs to ensure adherence of hotel's policies and procedures.
• Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
• Maintains a healthy, reliable, and harmonious working relationship with internal business partners and external stakeholder to achieve business goals.

• Possesses a Degree/ Diploma/Certificate in Hospitality Management or equivalent.
• Minimum 2 years' working experience in similar capacity with 5 stars international class hotel.
• Fluent in oral and written in English. Able to converse in Mandarin is an added advantage.
• Excellence in guest service management, self-motivator, creative and passionate to lead by example.
• Good leadership quality who strives and consistently deliver business result.
• Able to work flexible hours.
• Good in building collaborative partnership with stakeholders within and outside of the organization.

Shangri-La Hotels & Resorts