Infrastructure Engineer

• You hold a bachelor’s degree in computer sciences or electric – electronics, or related other fields
• 8+ years of work experience in an IT and/or logistical automation environment (preferable)
• Affinity with IT and Industrial Automation and interest in logistic processes.
• Knowledge and experience with Linux commands, Oracle PL/SQL, Oracle Databases, Application Servers, Java code and Python scripting is a pre.
• Preferably you have good understanding of IT service management practices (ITIL v3/v4)
• Enthusiastic result-driven professional.
• Analytically strong and positively critical.
• Proactive, pragmatic and hands-on attitude.
• Strong communication skills with good command of the English language.
• Willing to travel up to 25% of the time.
• May have to work after hours and weekends as the operation runs 24/7.
• Preferred IT certifications (e.g. CCNA).

• Identify problems and perform root cause analysis of IT infrastructure in Vanderlande baggage handling systems, in close collaboration with other teams.
• Review system and application logs to trace issues and gather information for analysis.
• Develop and maintain customer-specific validation test processes and reports for change control log.
• Triage all events reported and maintain incident reports.
• Troubleshoot network related problems on WIFI, cabling, switches, routers, firewalls and perform updates/upgrades.
• Troubleshoot hardware related problems on servers, clients an (field) peripherals) and perform updates/upgrades.
• Troubleshoot hardware related problems on Storage Area Networks including HP 3PAR, Primera, Alletra and perform updates/upgrades.
• Troubleshoot virtualisation related problems on VMWare including VMWare-HA, vSAN, backup/recovery with Veeam and perform updates.
• Troubleshoot operating system issues on Linux including Linux-HA clustering ("legacy"), analyse logging, free disk space, recovery of files and perform updates.
• Troubleshoot operating system issues on Windows including Active Directory services, analyse logging, free disk space, recovery of files and perform updates.
• Troubleshoot closed circuit television systems including camera's, video management system and/or storage and perform updates.
• Can use IT monitoring tool to asses the health of the IT infrastructure and its software, is able to finetune monitoring and add checks/perform updates.
• Can assess the security of the environment by analysing system/firewall logging, performing antivirus updates, perform vulnerability assessments and patch outcome.
• Deploy and maintain IT Monitoring Solutions.
• Support and coordinate activities to update and upgrade live environments.
• Support the implementation of new service agreements.
• Support and train local support teams to strengthen their capabilities and toolsets.
• Advise the customer on actions to minimize equipment downtime.
• Planning and delivering preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.)
• Creating documentation such as manuals, programming diagrams, network diagrams, work instructions and communication drawings
• Work with other team members, Service Desks, and customer teams to continuously improve our IT solutions and standards.

Vanderlande