Customer Service Executive (High Security Area - HSA)

Experian

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 8 days ago
Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.Job DescriptionWhat You'll Do:
  • Handle daily customers' incoming and outgoing calls, emailing.
  • You will perform ID verification and follow up documents with customers for delivery of report.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken.
  • Follow up to ensure that appropriate actions were taken on customers' request.
  • Regular feedback to the management customer's comments, feedbacks on our products and services.
  • Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
  • Support new product testing, implementation and launches.
  • Deploy and apply all company policies, procedures and standards.
  • Contribute to team effort by accomplishing related results.
QualificationsMore About You:
  • Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent. - Proficient in MS Office (Word, Excel & Outlook)
  • 2 years+ working experience in customer service role with experience working in HSA environment current/prior
  • This is a hub-based position therefore, you must be comfortable to come to office during weekdays (full onsite).
Additional InformationOur uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Experian Careers - Creating a better tomorrow together

Experian