The Company About OMEGA Since 1848, innovative watchmaking has been the cornerstone of OMEGA's heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world's favourite spy. Thanks to OMEGA's pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide. Job Description Provide personalized service and product recommendations to meet sales goals Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals Manage CRM, loyalty programs, and customer complaints Perform stock and cash counts, bank deposits, and discrepancy reporting Handle defective items and manage inventory (cash, warranty cards, GWPs) Maintain boutique appearance and merchandising standards Organize storage, reorder GWPs, and oversee general maintenance Guide staff in delivering excellent service Oversee repair services and ensure timely follow-up File reports and documents accurately Submit staff claims and ensure smooth internal communication Profile Minimum 3-5 years of experience in luxury retail, hospitality or high end customer service is preferred Collaborative approach with the ability to foster teamwork and a "can do" attitude Strong communication and interpersonal skills with a passion for delivering exceptional client service Ability to build and maintain strong client relationships Intellectual curiosity and a passion for learning Professional Requirements Possess a recognized educational qualification or certificate appropriate to the position Good computer literacy skills Job Location: Jalan Raja Chulan 67, 50200 Kuala Lumpur, Malaysia (Kuala Lumpur) Company Address: The Swatch Group (Malaysia) SDN BHD Level 22 Wisma Goldhill 67, Jalan Raja Chulan MY-50200 Kuala Lumpur Malaysia Show more Show less