Le poste Reporting to the Boutique Manager, the Boutique Supervisor will be responsible for coaching and guiding the boutique team. He/she will also have a strong focus on driving sales, delivering refined customer service and demonstrating strong clienteling skills. This role will be based in Kuala Lumpur, Malaysia. Les missions Key Duties & Responsibilities Develop every sales opportunity that can arise Offer extraordinary customer service when attending to any client / prospect client / browser Follow all the sales & operations processes and requirements according to the Company policies and directions Perform daily stock take and sales reports Supervise the day-to-day operations within the team Assist customers enquiries, complaints and aftersales Manage the integration of new joiners and help manager to assign responsibilities. Manage and lead the team by ensuring adherence to service standards Support and guide teammates in achieving their goals and developing their skills Respect, support and work efficiently with everyone to create a dynamic team Manage workload of the team through prioritization and organisation of work tasks Support events, activities and change of visual merchandising with the marketing team Perform daily CRM activities such as collecting prospective client contact details, recruiting new clients and retaining existing Maintain the best boutique conditions at all times. e.g. cleanliness, safety, security etc Votre profil Profile: At least 4-5 years' experience in retail operations with successful track record gained from jewellery or high-end luxury retail industry Sales and resulted-oriented Excellent customer service skills Good communication and interpersonal skills Self-motivated, team player, positive thinker, creative and effective High integrity with good ethics and values A team player with a can-do attitude Show more Show less