Service Manager (Precision Measurement Instrument)

Michael Page

  • Malaysia
  • RM 129,600-158,400 per year
  • Permanent
  • Full-time
  • 9 hours ago
  • Apply easily
We are seeking an experienced Service Manager to lead our service and after-market operations for precision measurement instruments. This role is ideal for a hands-on leader with strong technical knowledge and a passion for delivering customer excellence.Service Management
  • Lead and manage the service team in calibration, maintenance, and repair of precision measurement instruments.
  • Plan and manage the service schedule in coordination with the Administrator.
  • Oversee calibration schedules for service tools and equipment.
  • Troubleshoot and resolve technical issues related to measurement systems and instrumentation.
  • Provide training and application support on measurement software.
  • Support the sales team with customer part evaluations and machine demonstrations.
  • Maintain accurate service records, calibration certificates, and customer machine lists.
  • Ensure timely, high-quality service delivery that exceeds customer expectations.
After-Market Sales & Operations
  • Drive after-market sales including retrofits/upgrades, software maintenance (SMA), spare parts, machine maintenance, measurement services, rental, and training.
  • Oversee warranty claims, spare parts management, and customer complaints.
  • Develop strategies to strengthen customer retention and satisfaction.
  • Coordinate with internal teams and factories/vendors to ensure product availability and timely support.
  • Manage relationships with factories/vendors for parts sourcing and service support.
  • Track and report after-market performance metrics (turnaround time, customer satisfaction, etc.).
Team Leadership & Customer Relations
  • Train, coach, and supervise service engineers and customer support staff.
  • Foster a high-performance culture of continuous improvement and customer excellence.
  • Build and maintain strong client relationships to drive loyalty and repeat business.
  • Handle escalated customer issues with urgency and professionalism.
Being the market expert within a niche industryStrong visibility from the regional team and clear career progressionA successful Service Manager should have:
  • Bachelor's degree in Engineering (Mechanical, Electrical, Mechatronics, or related field).
  • Proven experience in service management within metrology, automation, or precision machinery industry.
  • Strong technical knowledge of measurement systems.
  • Leadership experience with the ability to manage and motivate a service team.
  • Excellent problem-solving, communication, and customer relationship skills.
  • Results-driven, with a focus on continuous improvement and service excellence.
This is a role with a large organization within the precision measurement industry, known for its innovative solutions and focus on delivering high-quality products. The company has a strong presence in the market and provides ample opportunities for professional growth in a collaborative environment.
  • Access to comprehensive and competitive benefits.
  • Opportunities for professional development and career growth.
  • A supportive and innovative work environment.
  • The chance to work with cutting-edge technology solutions.
If you are passionate about precision measurement solutions, we encourage you to apply for this exciting opportunity.

Michael Page