Customer Service Executive / Senior Executive (Property Management)
Berjaya Corporation Berhad
Malaysia
Permanent
Full-time
1 month ago
Job Responsibilities Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to key collection. Conduct pre-inspection on units before VP and make sure the unit is in excellent condition before VP. Ensure condition of unit before check in and after check out is the same. In the case of any defects, the tenants will need to bear the cost of repairing. Brief the customers on the handover process including unit tour, usage of facilities, handover of the property, handover kit, DLP period, unit defects ensuring the tenants bear the cost of repairing. Attend to the owner for the property handover of the vacant possession (VP). Coordinate defect rectification works to ensure all defects filed are rectified within the stipulated time frame. Respond promptly to customer inquiries and feedback in a tactful and timely manner. Communicating with customers through various channels (Email & WhatsApp). Keeping records of customer defect complaints and inquiries. Communicating and coordinating with the project team and external contractors for the arrangement of defect rectification. Ensure customer satisfaction and provide professional customer support. Ensure all records, data and information are recorded and filed up to date. To perform any other ad hoc duties when required. Providing timely updates to customers on defect work progress status Preparing at least 3 quotation memos for approval from Top Management. Requirement Possess a Diploma or Degree in Hospitality or equivalent with a minimum of 2-3 years' experience in branded hotel or property development industry. A team player, result-driven, self-motivated, ambitious, and able to work under pressure. Fluent in spoken and written English and Bahasa Malaysia. Knowledge of Mandarin is an added advantage. Dynamic, independent, reliable, and responsible. Good communication skills. Good at multi-tasking with a good sense of urgency. Have an eye for details.