Junior Business Analyst / Senior Business Analyst (Non-Technical)
Kuala Lumpur
Permanent
Full-time
1 month ago
Key Responsibilities: Project Planning & Initiation Support early-stage project activities, including helping define business goals and project scope. Collaborate with business teams to identify high-level requirements and objectives. Requirements Gathering Conduct interviews, workshops, and meetings to collect business requirements. Translate business needs into clear, structured documentation. Work with cross-functional teams to ensure alignment on requirements and expectations. Analysis & Documentation Analyze existing business processes to identify gaps and improvement opportunities. Prepare Business Requirement Documents (BRD), user stories, and process flows. Work with stakeholders to prioritize requirements based on business impact. Solution Design Support Assist in developing functional outlines and solution proposals based on user needs. Facilitate discussions between users and solution providers (technical or non-technical). Participate in solution design reviews to ensure business needs are met. Testing & Validation Support user testing by preparing test scenarios and helping validate business requirements. Coordinate with users to review and confirm solutions before implementation. Change Management & Training Help document new processes, procedures, and user guides. Support communication and training efforts to prepare users for change. Post-Implementation Support Monitor the effectiveness of implemented solutions. Gather user feedback and help resolve post-launch issues or improvement requests. Preferred Skills & Experience: Experience in industries such as Banking, Insurance, Payments, Risk, or Compliance is preferred. Strong verbal and written communication skills in English . Fluency in Mandarin or Cantonese is required . Proven ability to document and analyze business needs clearly and accurately. Strong organizational and coordination skills. Capable of working independently and collaboratively across teams. Familiarity with Agile or traditional project delivery frameworks is a plus.