Job Responsibility Develop and implement e-commerce strategies to drive online sales growth and achieve revenue targets for DC Cloud Sdn Bhd. Manage and optimize online sales channels, including the company website and third-party e-commerce platforms, to enhance the customer experience and maximize conversion rates. Lead digital marketing initiatives, such as SEO, SEM, social media marketing, and email marketing, to increase brand awareness, attract new customers, and drive traffic to the online store. Conduct market analysis and research to identify trends, opportunities, and competitive threats in the e-commerce landscape, and make data-driven recommendations to improve business performance. Oversee customer relationship management (CRM) activities to enhance customer satisfaction, loyalty, and retention, and ensure effective communication and support across all online channels. Utilize data analysis tools and techniques to track key performance indicators (KPIs), monitor sales trends, and identify areas for improvement in e-commerce operations and marketing campaigns. Manage e-commerce projects, such as website redesigns, platform migrations, and new product launches, ensuring timely execution, adherence to budget, and alignment with business objectives. Job Requirements Possess a Diploma in a relevant field such as Business, Marketing, or E-commerce. Minimum of 5 years of proven experience in e-commerce, online sales, or digital marketing. Strong understanding of e-commerce strategies and online sales techniques. Proficiency in digital marketing channels, including SEO, SEM, social media, and email marketing. Experience in conducting market analysis and market research to identify trends and opportunities. Ability to analyze data and generate actionable insights to improve e-commerce performance. Proven ability to manage e-commerce projects from inception to completion. Excellent customer relationship management skills to enhance customer satisfaction and loyalty. Fluency in both English and Bahasa Malaysia to effectively communicate with diverse stakeholders. Experience with e-commerce platforms and related technologies. Strong understanding of online payment gateways and security protocols. Job Benefits Annual Leave EPF Health Insurance Medical Leave SOCSO Show more Show less