The Position: The Executive -Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services. The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia. The Responsibilities of the Role: Assist with all incoming enquiries pertaining to travel reservations, products, and services. Assist with all promotion and marketing campaign enquiries. Resolve customer complaints and enquiries in relation to changes in travel dates and related services. Skill Requirements: SPM/STPM/Diploma/Degree or equivalent professional qualification. Excellent command of spoken and written English and Bahasa Malaysia. The ability to read, write and speak Mandarin is an advantage. Possess initiative, able to work independently and as a team. Dynamic, highly motivated, and result-oriented team player with good interpersonal skills. Ability to work in a challenging environment. Contact Centre Operating Days: Rotational Shifts 24/7 The Package : Salary Package: During training, RM2,000. Upon Successful Go Live RM2,250. Upon confirmation RM2,500 + 1 time payout of RM1000. Mandarin Language allowance RM 700 (read, write and speak Mandarin) + 1 time payout of RM1000. Performance Related bonus on a quarterly basis for confirmed staff. Annual Leave 15 days. Medical Leave 14 days. Medical and hospitalization coverage. Experience Required : Entry Level Location : Kuala Lumpur, WP, Malaysia. Employment Type : Full Time.