Job Description Join Our Company and Unlock Exciting Perks! Do you dream of exploring the world while enjoying the privileges of Allstars Look no further! We are thrilled to offer you a unique opportunity to indulge in free e-coupons and unlimited travel discounts (ID90) to your dream destinations! At our company, we believe in work-life balance and value your well-deserved leisure time. With a generous allowance of 20 days of Annual Leaves, you can buckle up your safety seat belt and embark on unforgettable adventures to the places you've always wanted to explore! Also, enjoy a delightful Munch Allowance credited to you every single workday! Ready for Takeoff We're Hiring for the Following Position: Title: Executive, Customer Happiness (Mandarin Speaker) Introduction of CH team: Welcome to our Customer Happiness Team at AirAsia! At AirAsia, we believe that customer satisfaction is the cornerstone of our success. Our dedicated Customer Happiness team is here to ensure that every interaction with AirAsia leaves a smile on our customers' faces. We are committed to going above and beyond to address your needs, answer your questions, and provide the support you deserve. Your happiness is our top priority at AirAsia, and we look forward to serving you with enthusiasm and a positive attitude. Role Overview: As an Executive, Customer Happiness (Mandarin Speaker), you will be responsible for delivering quality, timely, and effective customer support across various digital channels, including social media, chat, and email, specifically catering to Mandarin-speaking customers. Your primary focus will be on resolving customer inquiries, feedback, and complaints in Mandarin, ensuring they receive the best possible service and support. Picture your day like this: Provide top-notch customer service via digital channels, responding promptly to customer questions, feedback, and complaints through live chat, social media, and web platforms, primarily in Mandarin Chinese. Demonstrate excellent written communication skills in Mandarin Chinese to creatively and accurately articulate responses about AirAsia's products and services. Utilize established procedures and processes to efficiently address customer inquiries and resolve complaints, while also assisting customers in using and accessing AirAsia's products and services. Collaborate with the Customer Experience team to identify and report system trends and anomalies, contributing to continuous improvement efforts. Record customer interactions and support transactions accurately using computer systems, and seize opportunities to meet personal and team targets while maintaining exceptional service. Stay up-to-date with the latest information on AirAsia's products, services, and industry-related news to provide informed support. Engage in training and development activities to enhance skills and knowledge. This job is ideal for you if you also: Diploma/Bachelor's Degree holder. Prior customer service experience would be an advantage. Willingness to work in a 24/7 shift rotation, including weekends and public holidays, and ability to work on the midnight shift. Proficiency in Mandarin Chinese is mandatory, with excellent verbal and written communication skills in the language. Strong organizational and multitasking abilities with keen attention to detail. Ability to work independently with minimal supervision and excellent time management skills. An assertive team player with high energy, capable of thriving in a fast-paced environment. Medically fit - both mentally and physically. Job Highlights MYR 2,500 - MYR 4,000 Working hours: Rotating Shift: Rotating Off Days, including Saturday, Sunday and Public Holidays. Starting as early as 7am (Shift 7am - 4pm), ending as late as 10pm (Shift 1pm - 10pm). Includes one week of night shift, from 10pm-7am. We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer. Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
