Mandarin Speaker - Customer Service Advisor

GrowthFn

  • Selangor
  • Permanent
  • Full-time
  • 12 days ago
🌟 We're Hiring: Mandarin Speaker - Customer Service Advisor! 🌟We are seeking a dedicated and experienced Mandarin-speaking Customer Service Advisor to provide exceptional support to our diverse clientele. The ideal candidate will have strong communication skills in both Mandarin and English, with a passion for delivering outstanding customer experiences and resolving inquiries efficiently.📍 Location: Cyberjaya - Selangor, Malaysia
⏰ Work Mode: Work From Office
💼 Role: Mandarin Speaker - Customer Service Advisor📌Location: Prima 8, Cyberjaya, Malaysia✅Total Salary: RM5,100 (Allowance included)
✅ Project: Travel Platform
✅ Language: Mandarin + B2 English (At least 1 year Customer Service experience, GDS system experience will be added advantage )
✅ Joining date: 15th September 2025
✅Work Hour: Rotation Shift (Rotate on monthly basis)
✅ Headcounts: 8
✅Education: SPM /Diploma/Degree✅Role & Responsibilties:
  • Supporting customer service (Inbound calls, email, live chat)
  • Delivery excellent customer support & services and offering patient assistance at all times.
  • Respond to customer’s inquiries over knowledge acquired through training (client product,
continuous improvement, and refresher courses).
  • Deliver customers support & services effectively through active communications.
  • Meet and exceed all key performance indicators set by the company and the client.
  • Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
day due to business requirement.
  • Abide to De-escalation processes that involving dissatisfied customer.
Ready to make an impact? 🚀 Apply now and let's grow together!

GrowthFn