General Manager (Mall)

• Spearhead the development and execution of strategic initiatives to boost the mall’s overall performance and strengthen its market presence.

• Manage all operational functions of the mall to ensure consistency with corporate goals and meet customer satisfaction standards.

• Guide the management team toward delivering operational excellence and meeting financial performance goals.

• Build and maintain strong tenant relationships by addressing their needs and ensuring adherence to lease terms.

• Cultivate relationships with key tenants and business owners to drive strategic partnerships and collaborative opportunities.

• Serve as the primary link between the mall and key stakeholders, such as investors and community leaders.

• Ensure outstanding customer experience by ensuring top-tier standards in service quality, safety, and overall mall ambiance.

• Directly manage relationships with affluent clients, prominent figures, and senior government officials, delivering personalized service with discretion and professionalism to meet their expectations.

• Develop and execute initiatives to strengthen customer loyalty and engagement, with a focus on VIP clientele.

• Develop and manage the mall’s budget to ensure cost efficiency and drive overall profitability.

• Track and evaluate financial performance by overseeing revenue growth, cost management, and profitability assessments.

• Prepare and present comprehensive financial and operational reports to the regional director and key stakeholders.

• Ensure adherence to all local laws and regulations, including safety, health, and environmental requirements.

• Manage security operations to ensure a safe and secure environment for tenants, shoppers, and VIP clients.

• Develop and implement risk management strategies to minimize potential operational disruptions.

• Provide leadership and guidance to the management team, promoting a culture of excellence, innovation, and accountability.

• Offer support and provide direction to enhance professional growth and drive performance improvement.

• Promote a collaborative and inclusive work environment that encourages teamwork and employee engagement.

• Act as the mall’s representative in dealings with senior government officials and regulatory bodies, ensuring clear communication and regulatory compliance.

• ​Collaborate with community leaders and local organizations to strengthen the mall’s reputation and foster community engagement.

• Possess a Bachelor's degree in Business Administration, Management, or a related discipline; a Master’s degree is highly desirable.

• Minimum of 10 years’ experience in retail or property management, including at least 5 years in a senior leadership position.

• Strong leadership and strategic thinking skills.

• Exceptional communication and interpersonal skills, with proven experience in engaging affluent clients, high-profile figures, and senior government officials.

• Strong financial acumen with hands-on experience in budgeting, financial analysis, and reporting.

• Possesses high emotional intelligence and cultural awareness in managing relationships with diverse stakeholders.

• Skilled in designing and executing strategic initiatives and driving operational enhancements.

• Able to work in flexible hours including weekends and public holidays.

• ​Knowledge of Bangsar and its market landscape is considered an added advantage.

Executive Recruiters