Accounts Receivable Team Lead
Kerry Group
- Kuala Lumpur
- Permanent
- Full-time
- Manage Dispute processing team as part of the wider Accounts Receivable team in the overall effort of collecting outstanding debts from clients.
- Manage and report on the Dispute team's KPI's, auditing the process on day-to-day basis to ensure daily targets are met.
- Manage the team's efficiency and deal with any escalated cases from the team.
- Run Dispute status & report these metrics to senior management (daily, weekly, monthly).
- Ensure that all policies and deduction procedures are adhered to.
- Regular reviews and take appropriate action/ approvals for the closure of pending deductions to speed up the overall collections process.
- Closely work with Sales, Operations Finance, Commercial Finance and Customers to resolve any issues relating to Deductions in a timely manner, as per defined SLAs.
- Work closely with stakeholders to drive a results-oriented relationship.
- Ensure that all policies and internal Standard Operating Procedures are adhered and followed.
- Train and successfully on-board any new employees to the team. Continuously review processes, develop opportunities for improvements and manage changes.
- Candidate must possess at least a university degree in Accounting / Commerce / Finance and / or a professional Accountancy qualification (candidate currently pursuing a professional accountancy qualification is encouraged to apply).
- Minimum 8 years' experience in Accounts Receivable function, specific experience in Dispute management would be advantage.
- Strong Order to Cash Domain expertise.
- Must have previous people management / supervisory experience.
- Must have in-depth knowledge of SAP.
- Advanced MS Office skills (including MS Excel and PowerPoint).
- Able to handle tight timelines and flexibility to work extended hours during close period, to meet timelines.
- Positive attitude, team player.
- Ability to prioritize, organize, problem solve, and manage your time.
- Strong attention to detail; accuracy in work.
- Experience of working in a multicultural, international environment.
- Strong verbal and written communication skills with the ability to communicate in fluent English, in a clear manner to colleagues and customers.