Accounts Payable Team Lead

• Team Management

• Lead and supervise the Accounts Payable Helpdesk team.
• Assign tasks, set priorities, and ensure timely resolution of vendor inquiries, invoice issues, and payment-related queries.
• Provide coaching, training, and support to team members to enhance their performance and customer service skills.
• Conduct performance evaluations, provide feedback, and implement strategies to improve team efficiency and effectiveness.
• Customer Service and Issue Resolution

• Serve as the escalation point for complex vendor inquiries and disputes, ensuring timely and satisfactory resolution.
• Collaborate with internal stakeholders such as Procurement, Site, and vendors to address and resolve AP-related issues.
• Maintain a high level of customer service and professionalism in all interactions with internal and external stakeholders.

• Compliance and Continuous Excellence

• Identify opportunities to streamline AP processes, enhance workflow efficiency, and improve service quality within the Helpdesk function.
• Ensure compliance with company policies, accounting standards, and regulatory requirements related to accounts payable operations.
• Implement best practices, standard operating procedures (SOPs), and controls to minimize errors and mitigate risks.
• Reporting and Analysis

• Monitor and analyze Helpdesk metrics, ticket volumes, response times, and resolution rates to identify trends, areas for improvement, and training needs.
• Prepare regular reports, dashboards, and presentations on Helpdesk performance, issues, and recommendations for management review.

• Leadership Skills: Experience in leading and managing a team, including coaching, mentoring, and performance management.
• Customer Service Orientation: Strong customer focus with excellent communication, interpersonal, and relationship-building skills.
• AP Process Knowledge: Solid understanding of accounts payable processes, invoice processing, payment methods, and vendor management.
• Problem-Solving Abilities: Analytical mindset with the ability to troubleshoot issues, identify root causes, and implement effective solutions.
• Compliance and Controls: Knowledge of internal controls, compliance requirements, and best practices in AP operations.
• Technical Proficiency: Experience with ERP systems (preferable SAP) and proficiency in MS Excel, Word, Outlook and Robotic Process Automation experience.
• Team Collaboration: Ability to collaborate effectively with cross-functional teams, vendors, and external partners to achieve shared goals.

Kerry Group