Mandarin Customer Support

• SPM /STPM or equivalent
• Minimum 1 year experience in a similar capacity
• Fresh graduates/Entry level applicants with right attitude are encouraged to apply
• Good command of Mandarin, English and Bahasa Malaysia (Require 80% of the time to communicate with counterpart in Hong Kong, China and Taiwan)
• Required Skills: Good Telephone Etiquette, Good Communication, Interpersonal skills, Negotiation, Relationship Building and Lead Generation.
• Analytical and Problem Solving skills, Team Player, Pleasant, Persuasive, Persistent, Strong Initiative and Results Driven
• Mature and able to work independently with minimum supervision
• Experience or knowledge on Import/Export would be an added advantage
• Full time positions available
• No travelling required

• Assist customer in preparing air waybill or consignment note via ADS customer portal
• Respond to customers proactively and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
• Enhance customer experience in ADS by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
• Liaise with Operations Department and other departments for quick and efficient resolution of customer issues and queries.
• Ensure all shipments tracking status is up to date
• Handle all trace enquiries in accordance with service standards and processes.
• Adhere to existing Customer Service procedures, while maintaining flexibility to customers' needs within reasonable limits in consultation with CS supervisors and managers

• Year end performance bonus
• Allowance Provided

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