Senior Manager, Client Success

Concentrix

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 17 days ago
Job Title: Senior Manager, Client SuccessJob Description Job Description Summary: Responsible for ensuring VOC program client satisfaction and project success for a top telco clientKey Job Functions:
  • Project Management
  • Effectively manage projects through all phases, with support from team members
  • Collaborate effectively with project team members across functions
  • Coordinate with and manage the output of vendors/ external partners
  • Perform quality control functions on survey/research data, ensuring minimal/no errors
  • Drive operational process improvement and innovation
  • Client Management
  • Proactively provide updates and constantly communicate with clients on program status for continued engagement
  • Provide ongoing consultation to clients
  • Contribute to best practice development and download of best practices to clients
Location: MYS Kuala Lumpur - HSBC Bank Malaysia BerhadLanguage Requirements:Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Concentrix