We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company. This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager. Responsibilities : Provide timely, accurate, and quality responses to customers via various contact points : email, live chats, phone lines, and social media channe l s Assist customers in troubleshooting or identifying technical issu e s Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time fra m e Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possib l e Provide immediate attention to serious cases and escalate for swift resolutio n s Obtaining and sharing customer feedback with colleagues and other departments to improve product and servi c e Maintaining a polite, helpful, and professional mann e r Be passionate about the products you deal in and be at the forefront of all the latest technology/specificatio n s Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRIS M + Uphold client confidentiality poli c y Requiremen t s Diploma/Degree holder or equivale n t At least 1 - 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advanta g e Excellent phone etiquette and excellent verbal, written, and interpersonal skills . Ability to multitask, organize, and prioritize work . Prior experience using Zendesk, or any other Customer Service Management system would be an advantage . Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advanta g e Strong technical skills and ability to adapt to new technologies quickly . Candidates must be willing to work on weekends and public holidays. (5 days work and 2 off days on a rotational basis ) Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur . This position will be fully work from offic e . Benefi t s 14 Days Annual Lea v e 1 Day Birthday Lea v e Annual outpatient benefit (Includes dental and optical benefit s ) Annual increme n t Performance bon u s Free flow snacks and drink s! Show more Show less