Senior Admin & Customer Service Executive
- Kuala Lumpur
- RM 3,000-5,000 per month
- Permanent
- Full-time
As a Senior Admin & Customer Service Executive, you will play a crucial role in supporting and guiding clients through immigration process. This is remote role and includes managing documentation, providing accurate advisory services and ensuring a seamless experience for each applicant.Key Responsibilities:
- Handle and manage clients' immigration applications primarily for Singapore Citizenship and Permanent Resident status.
- Communicate clearly and regularly with clients to collect, verify and organise necessary documents.
- Provide accurate documentation advice and tailored guidance, staying updated on Singapore immigration regulations and polices.
- Draft personalised and compelling cover letters based on individual client backgrounds
- Ensure precision and compliance in all submissions to relevant government agencies
- Deliver an exceptional client service experience from consultation to post-submission support
- Respond promptly to client queries and assist in all necessary post-submission formalities.
- Maintain digital tracking systems and record with updated information.
- Assist with any other tasks assigned by the management
- Minimum Diploma in Hospitality, Mass Communication, Logistics or related filed
- Proficient in spoken Mandarin and well versed in written English
- At least 3 years of experience in a client facing role (e.g customer service, admin)
- Strong attention to detail and ability to manage large volumes of digital documentation efficiently
- Effective time management and ability to prioritise tasks to meet tight deadlines
- Fully Remote (Work From Home)
- Quarterly Bonus
- Medical Claim
- Birthday Allowance