Job Description: Operational Resilience Officer Position Title: Operational Resilience Officer Reporting To: Responsiveness & Recovery Manager Work Mode: Hybrid (Remote + On-site as required) Mission / Purpose of the Role The Operational Resilience Officer plays a critical role in ensuring the continuity of essential IT services by validating and coordinating disaster recovery (DR) capabilities across internal teams and external partners. This includes overseeing the execution of DR exercises, maintaining crisis management protocols, and ensuring compliance with organizational resilience standards. The role demands strong coordination skills, technical understanding of IT infrastructure, and the ability to manage cross-functional relationships, particularly with entities across Asia. Key Responsibilities Coordinate Disaster Recovery (DR) Tests Plan, execute, and document DR exercises Ensure test scenarios align with business continuity objectives Evidence Collection & Reporting Gather and validate evidence of DR capabilities Produce detailed reports post-exercise Remediation Management Identify gaps and coordinate corrective actions Track progress and ensure timely resolution IT Service Continuity Management (ITSCM) Implement and monitor ITSCM processes Ensure alignment with internal operational resilience standards Stakeholder Engagement Collaborate with regional entities, especially across Asia Facilitate communication between technical and business teams Deliverables Disaster Recovery Planning & Roadmap Documented Disaster Recovery Plans Execution of Disaster Recovery Exercises Post-exercise Reports and Analysis Required Skills & Knowledge IT Service Continuity Management IT Infrastructure & Systems Disaster Recovery Solutions & Testing Business Continuity Management Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) Power BI for reporting and analytics Profile & Qualifications Minimum 3 years of experience in ITSCM and DR coordination Strong project management capabilities Experience working in English-speaking environments Excellent time management and organizational skills Adaptability and problem-solving mindset Ability to work independently and collaboratively in a hybrid setup Show more Show less