JOB RESPONSIBILITIES Manage user desktops, notebooks, mobile devices, and workstation asset inventory. Manage new computer setup with DLP configuration and standard baseline image. Oversee and improve staff laptop auto-provisioning processes, including Windows Autopilot and macOS enrollment to streamline deployment. Administer and maintain Microsoft Active Directory users and group policies. Manage and automate user provisioning through Azure AD / Entra ID, ensuring accurate access control and lifecycle management. Implement and maintain Microsoft Intune for device enrollment, mobile device management (MDM), compliance enforcement, and endpoint protection. Manage user access reviews, ensuring timely reporting and compliance. Develop, document, and implement IT support processes and operational policies. Lead and manage a team of IT professionals, providing clear direction and support to maintain high team performance. Conduct regular system audits and health checks to identify issues, ensure compliance, and implement preventive/corrective actions. Oversee onboarding/offboarding processes and system access lifecycle management. Manage and oversee patch management processes, ensuring timely updates for operating systems, applications, and third-party software across all endpoints and servers. Continuously evaluate and optimize the use of the Microsoft 365 ecosystem, including Copilot, Power Automate, Stream, OneDrive, SharePoint, Teams, and other collaboration tools. Stay updated on Microsoft's latest digital workplace offerings and proactively identify opportunities for internal adoption and productivity gains. Act as the internal subject matter expert for Microsoft-related collaboration tools and lead organization-wide improvement initiatives. Engage with business units to understand pain points and propose technology-driven collaboration solutions. Coordinate with vendors, manage licenses, and monitor the effectiveness of collaboration solutions in use. REQUIREMENTS Bachelor&aposs degree in Computer Science, Information Technology, or related field.. Strong hands-on experience with Microsoft Intune, including device compliance policies, application deployment, and conditional access. Prior experience with Windows Autopilot and macOS provisioning tools (e.g., Apple Business Manager, Jamf) to support zero-touch deployments. Proven experience managing Azure AD / Entra ID environments, including user provisioning, access control, and identity governance. Deep technical proficiency in hardware, networking, endpoint management, and infrastructure services. Proven experience with Microsoft 365 suite, especially in Teams, SharePoint, Power Platform, Exchange Online, and Microsoft Security and Compliance Center. Strong understanding of automation, workflow optimization, and digital workplace strategy using Microsoft tools. Hands-on experience implementing and maintaining patch management tools and practices across a diverse IT environment. Excellent communication skills with the ability to translate technical solutions into business value. Strong leadership skills with the ability to coach and develop technical staff. Able to drive initiatives independently, manage competing priorities, and work under pressure in a fast-paced environment. Strong problem-solving, analytical thinking, and project management skills. Familiarity with IT security standards, best practices, and regulatory compliance. Experience managing IT budgets and procurement processes. ITIL or other IT Service Management certification is a plus. Microsoft certifications (e.g., MS-900, MS-700, PL-100, PL-200, MD-102, AZ-104) are highly desirable. Microsoft certifications (e.g., MS-900, MS-700, PL-100, PL-200) are highly desirable. Show more Show less