Manager, Service Technology & Business System
- Selangor
- Permanent
- Full-time
- Manage a team of experienced personnel in roles like business analytics and web development.
- You will work in a player/coach role – leading and participating in web development, business analytics, cloud native technologies, automation, and security.
- Innovate on existing tools or provide new solutions for problems that this team is responsible for.
- Enhance existing tools and build new tools and platforms for managed services.
- Manage Quantum support tools, websites and platforms.
- Perform necessary updates to customer facing tools and web pages for release documents, firmware/software releases, new product information and ongoing support updates.
- Review and update server security (SSL) and perform ongoing maintenance and updates as needed.
- Analyze and solve internal and external stakeholder concerns as it relates to web-based tools.
- Collaborate with the Service Technology & Business Systems team to develop KPIs and new tool metrics.
- Troubleshoot/root cause business critical issues and produce solutions in a timely manner with regular updates communicated to key stakeholders.
- Monitor all applications and web traffic.
- Develop, design, or update reports that manage and measure our business processes.
- Work closely with cross functional teams to examine existing business models, data flow design, and reporting structures to create innovative solutions to complex problems.
- Measure, evaluate, and monitor system performance and implemented changes.
- Other duties as assigned.
- 12+ years of software development life cycle (SDLC) and web development experience, preferably working in a customer service department.
- 6+ years of leadership experience managing a team of experienced personnel.
- Bachelor's degree in, Computer Science, Information Technology, or a related field.
- Experience with the following:
- API driven design and development using REST APIs
- Web protocols like HTTP, HTTP/2, RPC and gRPC
- Serialization formats: XML, JSON, protobuf
- Familiarity with backend development (PHP, Python, Java, Go/Golang)
- Front end development (HTML, javascript, CSS)
- Javascript frameworks (Vue.js, React)
- SQL databases (any: MySQL, PostgreSQL, MS SQL, Oracle)
- Cloud native development, Microservices architecture
- Containerization (Docker, Kubernetes, etc.)
- Git (Version Control System)
- Linux
- Preferred experience:
- Familiarity with Artificial Intelligence (AI) - Large Language Models (LLMs)
- Web servers (Apache web server, Nginx, Microsoft IIS)
- NoSQL databases (Redis, Elasticsearch/OpenSearch, MongoDB)
- Message queues (RabbitMQ, Apache Kafka)
- CI/CD (have experience with and a mindset towards automation)
- Terraform, Ansible
- DevOps and GitOps
- Monitoring (OpenTelemetry, Prometheus, Grafana, Tracing)
- Strong user experience (UX) skills and an eye for good UI design.
- Knowledge of security best practices, infrastructure security, application security etc. including authentication and authorization.
- Experience with and comfortable with working in an Agile development environment.
- Strong organizational and strategic management skills including business planning and forecasting, coaching, team building, and conflict resolution.
- Excellent communication and interpersonal skills, with the ability to build, maintain, and influence relationships with stakeholders at all levels.
- Excellent analytical and problem-solving skills.
- Superb written and verbal English communication skills.