Customer Service/ Telesales

• Attend to all inbound and perform outbound calls as assigned.
• Ensure complete follow through on all customer queries, investigation and feedback.
• Participates in customer satisfaction improvement and call quality initiatives.
• Assist the Customer Service Team Lead/Senior Supervisor with call center administrative tasks as assigned.
• Supports the call center by proactively suggesting business improvement ideas.
• Participate in training, meetings and events conducted by department and company. (if needed).

• Minimum SPM and above.
• At least 1 year experience in a call center environment handling inbound/outbound calls.

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