Client Relationship Manager
Tomei Consolidated Berhad
- Kuala Lumpur
- Permanent
- Full-time
- Diploma/Degree in Business, Retail Management, or related field.
- Minimum 3-5 years' experience in retail management, preferably in jewellery, luxury fashion, or high-end retail.
- Strong leadership and people management skills.
- Excellent communication and customer service skills.
- Excellent influencing and negotiation skills
- Knowledge of jewellery, diamonds, and precious metals is an advantage.
- Willing to work retail hours, weekends, and public holidays.
- Fluent in Mandarin and English
- Ensure smooth day-to-day store operations in compliance with company SOPs.
- Maintain store cleanliness, display standards, and visual merchandising according to brand guidelines.
- To report to and assist the Area Manager in managing day-to-day retail operation of the assigned branches.
- To ensure proper maintenance of account, cash flow and sales records by cashier.
- To enforce the internal control procedure in order to reduce stock / monetary leakage from the operating retail outlet.
- To improve and enforce the SOPs in order to have a tighter, more effective and profitable operation
- To ensure and guide all branch staff to carry out their duties and responsibilities as detailed in the branch operation.
- To undertake other responsibilities assigned by the branch management from time to time.
- Recruit, train, and develop store staff to enhance product knowledge and selling skills.
- Conduct regular performance evaluations, monitor staff working performance and provide coaching.
- To provide leadership and direction for the respective retail outlet.
- To create, motivate and encourage a "teamwork" culture within the retail outlet and the organization as a whole and to instill a sense of commitment and ownership in the team.
- To provide guidance and training to retail outlet on retail outlet processes, procedures and business activities according to Standard Operations Procedures (SOPs) and job responsibilities and to achieve set objectives.
- To plan and manage day-to-day operations of the retail outlet, such as preparing monthly duty roster and daily work schedule including effective management of leave application of the retail outlet.
- To identify and follow up on the problems encountered by staff.
- To ensure staff fulfill their job responsibilities and adhere to the Company's policies and procedures.
- To ensure sales turnover and gross profit margin meets or exceeds the Company's objectives.
- To assist the superior in setting annual and monthly sales targets for the respective retail outlet.
- To manage expenses of the respective retail outlet within the budget that has been allocated by the Company.
- To keep note of monthly inventory value according to the assigned value.
- To expedite all the necessary monthly Branch Report for submission to the superior.
- Customer Service
- To solve customers' complaints quickly and efficiently in accordance to the Company's policies and procedures and ensure the same complaints will not repeat in the future.
- To ensure that staff provide excellent customer service to all customers and employees at all levels.
- To improve merchandise, window display, retail outlet and service facilities based on customers' constructive suggestions.
- To solve customers' complaints quickly and efficiently in accordance to the Company's policies and procedures and ensure the same complaints will not repeat in the future.
- To ensure that staff provide excellent customer service to all customers and employees at all levels.
- To improve merchandise, window display, retail outlet and service facilities based on customers' constructive suggestions.
- Medical Claim
- Group Insurance
- Staff Welfare
- Staff Discount
- Training Provided
- Commission Payment
- Allowance Provided
- Bonus
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