About the Job Responsible for Claims System Support function, timely and quality deliverable. Attends to enquiries, provides advice and support to branch offices, fellow colleagues from other departments, system users and vendors. Attends product, system and/or regulatory meeting with assessment & initiates proposed enhancement Plans, coordinates & performs user acceptance testing of new products and/or system enhancement including requirement & defects management for on time implementation, attends and initiates MIS extraction in supporting reporting & statistical analysis. Evaluates and monitors defect(s) fixing status with rectification & solutioning for minimal impact to daily business processing and/or implementation. Plans and organises training for staff & system user with updated guides & manual. Review suspense balance, outstanding provision account, expired cheques or failed payment, unpaid approved claims, exception reports and co-ordinate/carry out necessary financial reconciliation, rectification and clearance according to time frame set. Participates in projects under department, divisional and/or Company and attend to any other tasks assigned from time to time. Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks. Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company. Highlights any potential concerns /risks and proactively shares best risk management practices. We are looking for people who Tertiary education, preferably in Business Studies / Science / Mathematics / Computer Science Or AMII, AAII,FLMI or equivalent with 1- 3 years relevant working experience Has 1- 3 years' experience in Life/General insurance industry. Experienced and knowledgeable in system testing and development. Strong interpersonal skills, Good public relationship skills, Analytical skills, problem solving skills, ability to produce high quality work under pressure, negotiation skills and computer knowledge High level of integrity, takes accountability of work and good attitude over teamwork. Takes initiative to improve current state of things and adaptable to embrace new changes How you succeed Champion and embody our Core Values in everyday tasks and interactions. Demonstrate high level of integrity and accountability. Take initiative to drive improvements and embrace change. Ver 1.0 Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively. Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively. Who we are Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels - a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern&aposs asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. To all recruitment agencies : Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes Location: Menara Great Eastern Employment Type: Permanent Show more Show less