Outbound Specialist (English, Bahasa Malaysia and Mandarin Language Support)

  • Kuala Lumpur
  • RM 3,000-4,000 per month
  • Permanent
  • Full-time
  • 24 days ago
The Responsibilities of the Role: Contact Huawei consumers via Outbound calls to enhance their user experience. Making Outbound calls for new product owners, Happy Calls for dissatisfied customers and Crisis case customers, repeated customers and flagship product users. Manage complaints and feedback from customers. Escalate and highlight feedback that are serious in nature to Person In Charge. Record call details in the applicable systems for tracking purposes. Work on ad-hoc tasks assigned by respective line manager including handling of mystery calls, test calls and surveys. Meet daily target set by management by performing number of outbound attempts, success rate, timely follow up calls and customer satisfaction. Excellent verbal communication skills, persuasive, and friendly personality. Good reading skills, attentive and good understanding skills; able to identify issues quickly and usage of appropriate probing skills. Good writing skills, excellent grammar, structure, and attention to detail. Skill Requirements: Diploma holder or have an equivalent professional qualification in a relevant field of study. Proficient in spoken and written English, Bahasa Malaysia and Mandarin. At least one-year experience in escalation/dispute handling team. At least 2 years' experience in customer service. Ability to use Google Chrome, Internet Explorer. Knowledge about mobile technology and other digital applications. Knowledge about Android and other phone software mechanisms. Dynamic, highly motivated and a result-oriented team player with good interpersonal skills. Ability to work in a challenging environment. Contact Centre Operating Days: Monday - Sunday. Contact Centre Operating Hours: 9am - 9pm. Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break. 5 day week; off days based on roster. The Package : Monthly Salary RM4,000 15 days Annual Leave 14 days Medical Leave Medical and hospitalization coverage Experience Required : Associate Location : Kuala Lumpur, WP, Malaysia. Employment Type : Full Time.

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