Network Engineer

Kuala Lumpur
Training
Full-time

2 months ago

Overview:
We are hiring a motivated and experienced NOC Engineer in Malaysia to monitor and support our global 24/7 CDN, part of a large-scale SaaS cloud solution with over 300 locations. This role offers opportunities for learning, growth, and advancement within the organization.Job Responsibilites:

Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs).

Investigate critical alerts and restoring normal operations.

Document and track network issues, contributing to a knowledge-based system.

Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc.

Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.

Assess the potential impact of maintenance activities on nodes

Monitor and address cases involving copyright violations, illegal content, and other abuse activities.

Participate in projects

Provide support via email, web portals, and occasionally over the phone.

Collaborate with escalation teams to resolve service issues efficiently.

Adhere to company processes and undertake additional duties as needed.

Job Requirements

Malaysians only.
Experienced level: 0-3 years
Ability to work for 12-hours rotating shift including weekends & Public Holidays.
Bachelor’s degree in Computer Science/Information Technology, or equivalent.
Domain experiences desired: Linux, RHCSA, HTML, CCNA, DNS, TCP/IP.
Open to Fresh graduates; internship experience in NOC/IT support, or enterprise technical support roles is a plus.
Experience in customer-facing roles within Cloud, Broadcast/Digital Media, or Internet services—especially with technical troubleshooting—is a strong advantage.
Proficiency in English (written and spoken); Mandarin is a plus.
Strong analytical and problem-solving abilities.

Additional Information:

Hybrid mode
Fixed mobile allowance
Shift allowance
On-Call allowance
Call out allowance
Overtime claims
On The Spot Award
Long Service Award
Leave encashment option
Birthday gift vouchers
Medical insurance
Wellness reimbursement
Office conveniently located within walking distance to public transport

About UsAs a global-leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal - provide the fastest and most secure digital experiences for internet users around the world.People being the most valuable assets of our company, we put great emphasis on each team member's professional and personal growth.We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.Join CDNetworks to help improve the performance and security of our internet together!

CDNetworks

Apply Now