Customer Care Officer
- Melaka
- Permanent
- Full-time
Specialization: CUSTOMER SERVICESJob description:Company Background:Our client is a well-established telecommunications company with a strong presence in the industry. They are currently seeking a Customer Care Officer to be based in Melaka, responsible for managing customer inquiries and ensuring a high level of customer satisfaction.Job Responsibilities:
- Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
- Handle escalations from customers and maintain good customer relationships in a professional manner.
- Follow up and resolve customers complains and ensure it is close to satisfaction.
- Work closely with team members and leaders at all times to achieve quality results & productivity.
- Participate in ad-hoc tasks as requested.
- Fresh graduates with a Degree or Diploma are encouraged to apply
- SPM holders must have a minimum of 2 years' experience in a customer service role
- Proven experience in customer service / helpdesk is an added advantage
- Excellent verbal and written communication skills
- Positive attitude, problem-solving mindset, and ability to work well in a team
- Basic computer literacy and ability to learn new systems quickly
- Candidate must be able to work in rotational shift (Included weekends & public holiday).
- Candidate must be willing to work in Melaka City.