Customer Care Officer- Home Mainstream
- Melaka
- Permanent
- Full-time
- Provide quality customer service to SingTel customers either by telephone or electronically
- Respond and follow up promptly to customer enquiries
- Handle and resolve complex cases to ensure customer satisfaction
- Communicate and coordinate with internal departments at all level
- Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
- Meet or exceed all individual and team Key Performance Indicators (KPI) set by the managemen
- To render consistent quality service ensuring customer experience
- To log call outcomes accurately in the customer management system (ICONS) and ensure that notes made are sufficient to enable any staffs to take a follow-up call from the custome
- To provide support to other team members and the Customer Care Leader as required and to participate in regular team meetings
- Participate in ad-hoc projects as requested
- At least Diploma/ Bachelor's Degree in Business Studies/Administration/ Management, Commerce or equivalent
- Entry level candidates are encourage to apply and explore. Otherwise at least 1 year working experience in customer service or contact centre is required
- Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates
- Customer oriented with good interpersonal and communication skills
- Ability to perform in a fast-paced environment and work well under pressure
- Flexible to changes in work scheduled
- Good Computer literacy in MS Office
- Willing to work rotating shifts including weekends and public holidays
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.