Customer Engagement Specialist

Kuala Lumpur
RM 96,000-120,000 per year
Permanent
Full-time

30 days ago
Apply easily

This customer-centric role encompasses two key areas of focus. Firstly, through direct contact with clients and prospects, you will ensure all leads are handled promptly, accurately and with utmost professionalism, to maximize their potential. Secondly, you will develop, manage, and document a clear and efficient process tailored to our systems.1. Lead Management- Qualify and prioritise leads based on their urgency and reliability- Engage over the phone with prospects and customers to qualify their need(s) and investigate potential broader business opportunities- Effectively address customer concerns, objections, and queries by providing tailored solutions- Ensure proper handover of leads to the appropriate delivery team/consultant, sharing all relevant background information- Ensure a high quality and systematic follow up of all leads throughout their lifecycle2. Process Management- Build and document comprehensive lead management processes and workflows that cover various scenarios- Establish clear guidelines and documentation for lead qualification, tracking, and handover- Maintain detailed records for each lead, adequately capturing information and outcomes in our systems.- Monitor metrics to identify trends and opportunities for process improvement3. Collaborate with the marketing team to optimize the timing and effectiveness of lead generation campaigns.4. Work closely with the delivery teams to facilitate a seamless transition from the presales stage to client onboarding, ensuring clear communication of client expectations and requirements.Attractive Remuneration PackageOpportunity to work with a Multinational CompanyA successful Customer Engagement Specialist should have:1. Higher education (Bachelor/Master) in business, marketing, or a related field.2. Proven experience (2 to 4 years) in a business development, 360° or presales role in the recruitment industry.3. Fluency in English4. Demonstrates excellent communication and presentation skills, effectively conveying expertise in a clear and concise manner.5. Excellent interpersonal skills with the ability to build and maintain strong relationships with prospects and internal stakeholders.6. Self-motivated and result-oriented, with the ability to work independently and meet deadlines.Putting people at the heart of everything we do. That's our Purpose and it's at the heart of our business. Since our inception in 1976, we have continued to grow and Build on existing strengths and ensuring we hold true to what we are famous for - People. Our global community of 9,000 recruiters live and breathe our core values: We continuously strive to Grow Connections, Earn trust, and ultimately - Make a Difference.At Michael Page, we don't just accept difference - we celebrate it. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants from all diverse background

A competitive salary package.
Comprehensive benefits
Opportunities for career growth within a large organization in the business services industry.
A professional work environment in a central location in KL.
The chance to work on regional tax matters and develop expertise in the APAC market.

Take the next step in your tax career by applying for this exciting role in KL today!

Michael Page