Job Responsibility Inbound 1st Level Technical Support To analyze, create and resolve tickets (if applicable). To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). Transform tickets created by E-Mail or Fax into the Ticket system. Follow up on processing status (e. g. Engineer Time of Arrival) Identified and escalated priority issues per client specifications Displayed courtesy and strong interpersonal skills with all customer interactions. Ensure high levels of customer satisfaction with individual call Requires ability to multitask and handle diverse, complex issues Job Requirements Good communication skills Preferably contact centre working experience background Having a good command of the English, Mandarin & Cantonese language due to project nature University education or certificate preferably in IT or a related discipline Good computer literacy (able to navigate, utilize computer) Able to start immediately will be an added advantage. Experience in handling P.O.S system will be added advantage Training will be provided Job Benifits Remunerations Basic range: RM3200 - RM4000 (Based performance & experienced) Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etc )* Training will be provided Working hours 24/ 7 Rotational shift basis with 8 working hour daily Morning / Afternoon / Midnight shift 5 work days / week (including Public Holiday) 2 days off / week Location Plaza 33, No.1 Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor (Nearby Asia Jaya LRT - 10 minute walking distance)