April Intake] RM 4000+ Cantonese - English Speaking Customer Helpdesk Specialist for Crypto Platform @ KL (Diploma Holders or Above With 1 Year Experience in CS Are Welcome)
Global Outsourcing Company
- Kuala Lumpur
- RM 3,800-4,500 per month
- Permanent
- Full-time
- Applicants possess a qualification of Diploma or Degree and above in any background.
- Applicants possess at least 1 year of job experience in customer service field
- Possess good proficiency in Mandarin and English is a must.
- Applicants are willing to work in a 24 hours rotational shift basis, 9 hours per shift included 1 hour break time
- Applicants are able to commit working in 5 days a week with 2 rotational off days
- Able to work based in office at Kuala Lumpur
- Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.
- Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
- Maintaining a working knowledge of company products to effectively communicate with customers.
- Creating and maintaining strong relationships with company partners and external stakeholders.
- Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
- Attractive salary package with basic salary from RM 3800 to RM 4500
- Other benefits: Shift allowances, Attractive KPI bonus program, annual increment and etc.
- Meal allowance will be provided
- Grab services will be provided if required to work in between 9pm till 6am
- Annual leaves and Medical leaves are provided
- Location very accessible to MRT station.
Maukerja