Customer Service Representative
- Shah Alam, Selangor
- RM 42,000-56,000 per year
- Permanent
- Full-time
- Respond to customer telephone/email enquiries regarding orders, service needs, product complaints, customer accounts, deliveries and back orders or direct enquiry to the appropriate person
- Process orders in a timely manner
- Support sourcing and procurement activities for requests
- Assist with stock for our orders and pick/pack orders as required
- Liaise with freight forwarders for updates on in- and out- bound stock
- Maintain temperature monitoring for our warehouse
- Excellent written and verbal English communication skills
- Completion of secondary education, diploma or tertiary qualifications preferred
- Demonstrated experience in a professional customer service environment
- Strong attention to detail
- Excellent time management ability
- Exposure to Good Distribution Practice (GDP) and Health Authority compliant environment advantageous
- Motivated and adaptable, with a proactive approach to problem solving
- Excellent team player, with a positive approach to work
- Willing and able to work from our offices at least 3 days per week in 40150
- Experience in pharmaceutical or healthcare setting advantageous.
- Competitive monthly salary
- 13th month bonus
- Performance bonus
- 20 days annual leave
- Ongoing professional development
- Hybrid Working arrangements