Our client is looking for a Senior Cloud Support Engineer (IaaS) to join their team. You will work across cloud platforms such as Azure, AWS, and Google Cloud, handling escalated issues, ensuring service reliability, and collaborating with other teams to deliver high-quality managed services.Respond to escalated customer issues and provide timely resolution.Work closely with cloud platform teams (Azure, AWS, Google Cloud) to reproduce and resolve technical issues.Participate in incident, change, and problem management processes, coordinating with multiple stakeholders.Collaborate with service and delivery teams to ensure successful support of managed cloud services.Maintain service health and performance metrics for cloud offerings.Handle customer feedback and inquiries, assisting with data collection and analysis.Provide guidance and mentorship to junior team members.Clear career progression in cloud leadership roles.Be part of an award-winning, industry-recognised cloud solutions provider.The successful candidate should have:2-5 years of experience in a cloud support or cloud operations team.Hands-on experience with AWS cloud platform; exposure to Azure or Google Cloud is a plus.Strong problem-solving skillsExcellent communication and stakeholder management skills.Proactive and customer-focused mindset, with the ability to work under pressure.The company is a trusted name in the cloud consulting and IT services industry, partnering with top global technology providers. Known for their customer-first approach and cutting-edge solutions, they empower businesses to transform and thrive in the digital age.Competitive salary, performance bonus, and comprehensive benefits package.Opportunities for company-sponsored certifications and continuous learning.Exposure to multi-cloud enterprise projects and high-impact operational work.Career progression into senior cloud or leadership roles.A collaborative, innovative, and dynamic work environment.
