We are a leading AI company in Malaysia, providing analytics and machine learning services to help enterprises be more data driven. We are looking for passionate, hardworking and talented software engineers to be part of our team in building innovative applications that customers love. If you are a builder who likes to invent, enjoy problem-solving and are outcome driven, we are keen to meet you! We are seeking a skilled Cloud Support Engineer to manage, support, and troubleshoot cloud infrastructure primarily on AWS. This role involves providing technical support to customers, solving complex infrastructure issues, and ensuring optimal performance, reliability, and security of cloud environments. The ideal candidate will have hands-on experience with AWS services, infrastructure automation, and configuration management. This hybrid role is open to both fresh graduates with strong logical thinking skills and experienced professionals (senior roles available for candidates with 4+ years of experience). Join us to work on cloud infrastructure services, leverage on automation tools, and gain exposure to AWS native tools and Generative AI innovations! Key Responsibilities Cloud Infrastructure Management: Manage and maintain AWS cloud infrastructure services to ensure high availability and reliability. Automate infrastructure provisioning and configuration using Infrastructure as Code (IaC) tools like AWS CloudFormation and AWS CDK. Monitor cloud resources and implement best practices for scalability, cost management, and resource optimization. Cloud Infrastructure Support: Deliver technical support to customers by diagnosing and resolving complex AWS infrastructure issues across multiple services. Monitor cloud environments proactively to detect and resolve potential issues before they impact customers. Collaborate with internal teams and customers to troubleshoot problems effectively. Provide timely and effective support during critical incidents, including occasional off-working hours or on-call support to assist clients facing urgent infrastructure issues. Create and maintain comprehensive documentation, runbooks, and knowledge base articles to support ongoing customer success. Performance Tuning and Optimization: Analyze cloud infrastructure performance metrics and logs to identify bottlenecks and inefficiencies. Implement tuning strategies for compute, storage, and network resources to improve infrastructure performance and cost efficiency. Security and Compliance Enforce AWS security best practices including IAM policies, encryption, network segmentation, and vulnerability assessments. Ensure ethical use of cloud resources and compliance with relevant standards (e.g., PDPA, GDPR, HIPAA). Monitor security alerts and respond promptly to potential threats or incidents. Additional responsibilities for candidates applying to Senior position : Lead complex troubleshooting efforts and provide mentorship to junior engineers on AWS infrastructure and support methodologies. Drive continuous improvement initiatives in support processes, automation, and customer experience. Participate in strategic planning for cloud infrastructure scaling, security enhancements, and cost optimization aligned with evolving customer needs. Take ownership of incident management during critical outages, coordinating communication between customers and internal teams to ensure swift resolution and customer satisfaction. Qualifications Strong knowledge of AWS core services: EC2, S3, VPC, IAM, RDS, CloudFormation, CloudWatch, and related tools. Familiarity with Azure or GCP can be considered as well. Familiarity and hands on experience with AWS Generative AI Innovations tools and frameworks will be an advantage. Relevant AWS Certifications (e.g., AWS Certified Solutions Architect or AWS Certified SysOps Administrator certification) are a strong plus. Strong understanding of networking (VPC, Subnets, Route 53) and cloud security best practices is mandatory. Proficiency in scripting languages (Python, Bash, or similar) for automation and troubleshooting. Experience with Infrastructure as Code tools like Terraform, AWS CDK, or CloudFormation. Excellent problem-solving skills with the ability to analyze complex technical issues and provide effective solutions. Logical thinking, creative problem-solving, and good documentation skills. Good communication skills and the ability to work collaboratively across teams. Fresh graduates with a passion for cloud infrastructure technologies are encouraged to apply and will be expected to learn the skills above on the job. Passion for learning new technologies will be critical. Show more Show less