Leasing Assistant Manager

• Serve as the primary point of contact for partners and tenants, managing day-to-day relationships and resolving operational issues promptly.
• Provide comprehensive support in all areas of Tenant Management, assisting the Leasing Manager with leasing-related activities to secure and monitor the occupancy levels across the company’s properties.
• Oversee the seamless operation of the mall, ensuring it runs efficiently and effectively.
• Manage and track tenant sales submissions (with an average compliance rate of 95%), ensuring timely system updates.
• Maintain an up-to-date Tenant Relations Management database and an organized filing system for all tenants, including sales data, licenses, permits, insurances, agreements, and other key correspondences.
• Coordinate and distribute work orders to relevant departments, ensuring all tenant requests and requirements are fulfilled efficiently.
• Proactively report, monitor, and follow up on tenant complaints, collaborating with the relevant departments to ensure timely resolution.
• Support Operations by recommending appropriate actions when tenants fail to adhere to the mall’s House Rules, agreements, or other required manuals.
• Work closely with other departments to enhance tenant performance, tenancy management, and leasing operations.
• Foster and maintain strong relationships with stakeholders to ensure tenant retention and attract prospective tenants to grow occupancy rates.
• Collaborate with Tenant Admin (SO) to track document signatory status and coordinate the timely submission of required documents.
• Obtain necessary approvals for tenant closure applications, including festival closures and early closures for company events.
• Coordinate mailbox key distribution for new tenants and handle requests for key or lock replacements.
• Prepare essential information and reports for tenant meetings.

• Certificate, Advanced Diploma, or Degree in Real Estate, Marketing, Business, or other related fields.
• Minimum 2-3 years of experience in Shopping Centre Management, Leasing, or Tenant Coordination.
• Specialization in property/real estate or equivalent experience is an advantage.
• Strong analytical skills and proven ability to handle challenging situations with a customer-oriented approach.
• In-depth knowledge of the retail market and industry trends.
• Familiarity with strata management will be an added advantage.
• A team player with excellent organizational, management, and interpersonal skills, who pays attention to detail and excels in a fast-paced environment.

Talent Houz