Job Summary We are looking for a proactive and client-focused Marketing & Client Relations Executive to support our business development and service excellence initiatives. This role is responsible for planning and executing marketing campaigns, managing digital and offline communications, and maintaining strong client relationships. The ideal candidate is organized, responsive, and passionate about delivering value through both marketing and service excellence. Marketing Responsibilities Assist in the planning, coordination, and execution of integrated marketing campaigns (digital, print, and event-based). Develop, schedule, and manage content for social media platforms, website updates, email newsletters, and other marketing channels. Liaise with external vendors, designers, and agencies to support campaign delivery. Contribute to brand-building efforts, including promotional events and CSR activities. Client Relations & Service Responsibilities Serve as a point of contact for client inquiries via phone, email, chat, and social media, ensuring timely and professional responses. Resolve service-related issues efficiently by understanding the client's concern, identifying root causes, and offering appropriate solutions. Uphold a client-first approach with empathy, professionalism, and responsiveness. Process client requests, including onboarding, service updates, orders, and documentation in a timely manner. Maintain accurate and updated client records using CRM tools and internal systems. Gather client feedback and share actionable insights with internal teams to support continuous improvement in services and client satisfaction. Qualifications & Requirements Bachelor&aposs degree in Marketing, Communications, Business, or a related field. 1-3 years of relevant experience in marketing or client service roles. Strong written and verbal communication skills in English (and additional languages are a plus). Proficient with marketing tools (e.g. Canva, Meta Business Suite) and CRM systems. Organized, detail-oriented, and able to manage multiple priorities. A team player with a proactive mindset and a commitment to delivering service excellence. Show more Show less