Mandarin Team Lead Customer Service

JobScoper

  • Kuala Lumpur
  • RM 6,000 per month
  • Permanent
  • Full-time
  • 7 days ago
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-022ac819>Mandarin Team Lead Customer ServiceReportFollowUp to MYR6,000 Per MonthKL City,Fast ResponseBe an early applicant!Posted a day ago • Closing 12 Oct 2025Be an early applicant!SaveApplyRequirements
  • Proven experience (2-3 years) in customer service or contact center team leadership.
  • Strong proficiency in Mandarin (spoken and written) and good command of English.
  • Excellent leadership, communication, and problem-solving skills.
  • Strong organizational skills with attention to detail.
  • Experience with CRM systems or contact center tools is an advantage.
  • Able to work rotational shift.
Responsibilities
  • Lead, coach, and motivate a team of Mandarin-speaking customer service representatives.
  • Monitor team performance and ensure service level agreements (SLAs) are met.
  • Handle escalated customer cases and provide effective solutions.
  • Conduct regular performance reviews, feedback sessions, and training.
  • Prepare reports on team performance, customer feedback, and operational efficiency.
  • Collaborate with management to improve customer service processes and workflows.
  • Foster a positive, high-performance team culture.
Benefits
  • Training provided
  • Allowance provided
  • Annual leave and sick leave
  • EPS & SOCSO
SkillsMandarin Language Proficiency Team Leadership Customer Service Management Communication Skills Problem-Solving Conflict Resolution Performance ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

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