Operations Analyst (Fresh Graduate)
S&P Global
- Pulau Pinang
- Permanent
- Full-time
- As part of platform/system support, the individual is required to assist with everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.
- The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.
- Direct interaction with OSTTRA Clients globally to resolve technical and non-technical related queries, working in close partnership with our global teams.
- Monitor client queries investigate and troubleshoot errors and work with internal groups to provide resolution.
- Respond to client requests by providing detailed analysis and feedback.
- Work closely with internal teams for system enhancements/escalations.
- Participate in internal/external training needs. Educate clients on upcoming product enhancements/changes.
- Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the trade flows and help troubleshoot issues faced by the client.
- Configure the product as per the client's requirement with regard to trade confirmation.
- Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.
- Develop and maintain productive client relationships.
- Coordinate across internal teams across the global operations footprint to achieve a positive outcome for client experience.
- Respond to client requests by providing detailed evaluation and feedback.
- Participate in the testing of system enhancements.
- Identify and track system issues, partnering with technology teams to ensure delivery.
- Fresh graduate
- Basic understanding of financial markets and the OTC post-trade framework and knowledge in financial products (FX, Equity, FI, Credit or Futures)
- A candidate having Japanese/Mandarin/Korean language proficiency will be an added advantage
- Ability to work in a fast-paced environment with client orientation
- Willing to consider any candidate who can demonstrate a passion for technology, strong problem-solving skills, and excellent communication abilities.
- Able to work independently with minimal supervision
- Open-minded, flexible, and willing to adapt to changing situations
- Be flexible regarding hours including weekends and public holidays
- Excellent interpersonal, written and verbal communication skills
- Able to demonstrate a resourceful and collaborative approach to problem-solving, as well as the ability to handle difficult conversations with clients.
- Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
Posted On: 2024-02-19
Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia