Customer Service - Cantonese Speaking (Work from Home)

EPS Consultants

  • Kuala Lumpur
  • RM 4,500-5,500 per month
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Job Description
  • Provide quick, accurate, and friendly service to customers via phone, email, or chat
  • Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
  • Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
  • Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
  • Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
  • Build lasting relationships with customers, and other team members
  • Be reliable, be on time and come in as scheduled
RequirementsEducational/Work Experience and Requirements· High school diploma or equivalent required.· Candidate must be flexible working Onsite.· Must have at least six months customer service experience or equivalent· Must successfully pass a background check

EPS Consultants