JOB DESCRIPTION The Head of Operations, who reports to the Chief Operating Officer of Taylor's Schools will be responsible for leading the operations team to provide smooth, efficient and effective operational support for the school. He/She is also responsible for providing strategic leadership in formulating, developing and executing strategies and programmes as part of the overall strategic direction of the School. The Head of Operations plans, directs and manages the performance of internal operations, in order to maintain and develop business growth in accordance to the overall strategy. The Head of Operations role is entrusted with responsibility for oversight and management of the operations functional areas of Finance & Purchasing, People & Culture (Human Resources), ICT Systems & Processes, Accreditation, Facilities Management, Administration, campus building projects and outsourced services. He/She will work closely with the Principal and other functional teams including Academic and Academic Support to ensure the smooth running of the school. KEY RESPONSIBILITIES Finance & Purchasing Responsible for financial management of the school to ensure it is well managed in accordance with Accounting Principles and that systems and processes are adhered to. To support the Finance Manager to ensure smooth running of the Finance and Purchasing functions of the School To oversee overall financial management, planning, systems and controls To lead annual budget preparation with the Senior Leadership team and lead the presentation of the final annual budget to BOG To have oversight of the quarterly re-forecast financial figures To monitor the school's budget vs actual spend and highlight issues to management for the purposes of driving efficiency and continuous improvements To ensure that internal controls are implemented and in place to protect and safeguard company's assets To maintain appropriate controls to ensure costs are within budgeted levels set based on projected learner numbers People & Culture (Human Resources) Responsible for long term planning of HR requirements and staffing for the school. Also responsible for ensuring all Guidelines from Government and Head Office are adhered to. To translate the strategic and tactical business plans by identifying and researching human resources issues; contributing information, analysis and recommendation to SLT To evaluate and advise on the long term planning of new programs/strategies and regulatory action as it impacts the attraction, motivation, development, productivity, performance and retention of the human resources of the school To participate in the design and establishment of organisational structures and staffing to effectively accomplish the School's goals and objectives To forecast the HR budget on headcount, payroll and other related HR costs Prepare and oversee the annual budget in consultation with the Principal, People & Culture (HR) Manager and Finance Manager before submitting for final approvals ICT Systems and Processes Responsible to ensure that systems and processes are fit for purpose and running efficiently To ensure that all business systems are fit for purpose To contribute to short and long-term organisational planning and strategy To develop an environment with systems and processes in place which will enable and encourage operational efficiency To actively look for ways improvements can be made to the internal functions of TIS, define benefits of making changes and implement any approved changes Facilities To work with the Facilities Manager to provide excellent and prompt Facility Management services, building related equipment maintenance and M&E services To have oversight of the management of the budget and cyclical maintenance of building fabric and M&E assets/ equipment within the premises To build and maintain strong relationships with various internal and external stakeholders To provide strong leadership and develop the competency and capabilities of the team To manage operational processes to ensure effective reporting To manage new/ future infrastructure projects Outsourced Services To oversee the following integrated management services, and review these services regularly to ensure that the services are delivered to a high standard: Food and beverage Security Transport Cleaning Landscaping Other projects and areas as relevant Risk Management Implement and assist in the development, review and maintenance of various policies including Health and Safety, Security and Environmental Ensure that the school meets best practices in risk management Ensure statutory compliance with Health and Safety legislation, conducting risk assessments, monitoring performance and reviewing procedures Oversee organisational insurance policies Other Projects, Duties and Responsibilities Take a leadership role as being a member of the Senior Leadership team and be involved in the various management matters, BOG, MMM, Senior Leadership team meetings and prepare any necessary proposals/papers as required Liaise with Taylor's Schools on relevant projects, programmes or matters Be responsible for assigned projects from time to time Other duties as required EXPENDITURE AUTHORITY According to the Taylor's Schools Strategic And Operations Approval Matrix. KEY RELATIONSHIPS The Head of Operations reports to the Taylor's Chief Operating Officer. The Head of Operations will be responsible to lead and manage the following functions: Finance & Purchasing People & Culture (Human Resources) ICT Systems & Processes Facilities Outsourced services Compliance In addition the Head of Operations will develop and maintain effective working relationships with: Taylor's Schools Office Senior Leadership Team (SLT) Other academic staff Administrative staff Parents QUALIFICATIONS AND SKILLS A relevant degree/Master in Business Management, Finance Management, ICT or Computer Science equivalent At least 15 years in management level or similar work experience At least 5 years in Senior management role or equivalent Experience in an International School environment or educational institution preferred Comprehensive understanding of international school/educational institutions operations Understand work operational systems, procedures, standards and practices in various area of supervision Understand and interpret financial statements and reporting Possess good IT skills and knowledge, with proficiency in MS Applications such as Excel, Word, Powerpoint or Google workspace (previously known as G Suite) is a must Must be able to analyse data and statistics for trends and patterns with exceptional skills in using Excel or Google sheet COMPETENCIES (BEHAVIOURAL) Think and work strategically with the senior leadership team & Taylor's Schools Office Lead and manage the operations team and work closely with other departments/functions Establish and maintain good relationships with colleagues, learners and parents Communicate effectively verbally and in writing Positively influence others Listen actively Lead, motivate and engage with colleagues Show more Show less