Supervisor - FKAD

• Realization of all collectible amount as per payment terms, plan and maximize cash flow
• Structural and sustainable resolution of CSI disputes which may require changes or updates to contractual terms upon renewal
• Ensure completeness and correctness of CSI statements of account
• Ensure full compliance with global OTC processes
• Understand local country’s audit and support when required
• Understand and lead the compliance to follow COE (Centre of Excellence) standard
• Ensure Roadmap is planned, approved and completed in timeline
• Closely work with cross regional KAD team, learn and collaborate with best practice.

• High interaction with country OTC, country sales, regional and Global OTC and Global Head of KAD, as well as regional and global sales
• High Interaction with CMF and Billing departments
• High visibility to Regional CFO, Country CFO’s and country OTC manager
• Visibility to Global and Regional and Country Pricing teams
• Visibility to Global, Regional and Country Key Account
• Visibility and interaction with senior management (Finance and Logistics Procurement) of DHL CSI /MNC customers and Freight Payment agencies

• Ensure the team works and adheres to agreed procedures, ensure ongoing standardization of work practices, to protect efficiency gains achieved within the department
• Drive process improvements within the team, in order to contribute to increase efficiency and quality of the operational environment at a lower cost base.
• Define rules and process instructions to optimize and automate quality improvements
• Ensure all activities are documented and that the departmental SOPs are maintained

• Act as an internal and external escalation line. Act as a first point of escalation to help the team to solve operational issues that block their progress in achieving their targets

• Build and maintain business partner and customer relationships. Maintain a good and professional relationship with our Key Account Customers; Freight Payment Agencies, our internal Finance Stakeholders (Regional OTC, CFO’s etc.) and also our international sales force (RCM, GCM).
• Initiate regular meetings and present, discuss and negotiate situations and solutions on management level whenever needed.
• Trigger on time – when needed – relevant escalations in a professional way.

• Ensure actions and feedback alignment with cross-functional stakeholders and process owners.
• Provide regular communication with all parties involved regarding issues, concerns, progress and outstanding queries.

• Familiar with accounting principles
• Team player and to able to work and manage a multi-cultural and country environment
• Experience with and/or a good knowledge of Order to Cash processes
• Experience with working in a Customer Centric driven environment
• Language skills: good knowledge of English both oral and written
• Influencing / negotiation skills
• Analytical skills and ability to think and plan strategically
• Strong Problem-Solving skills
• Excellent communication skills
• Good planning & organizational skills
• Ability to prioritize, to work under (deadline and/or target) pressure and attention to detail
• PC skills: good knowledge of MS Office

• Ability to understand the end-to-end Order to Cash process and to translate this to own specific customer
• In depth knowledge of Collections, Billing, Query Handling, Accounts Payable, Duty Billing and CMF
• In depth knowledge of the DHL OTC policies and Billing guidelines that impact DHL customers on a day-to-day base

• Making customers more successful
• Shaping direction
• Driving high performance
• Developing self
• Developing Others
• Insanely Customer Centric
• Target driven
• Team player
• Business acumen
• Professional

• Master/ Bachelor level education

DHL