???? About the Role We are seeking a proactive and technically skilled L2 Infra Application Support Engineer to join our client. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical applications running on Unix/Linux platforms . You will work closely with development, infrastructure, and L3 support teams to resolve issues, automate processes, and enhance operational reliability. ???? Key Responsibilities Troubleshoot and resolve Level 2 application and infrastructure incidents within SLA timelines. Conduct regular system and application health checks and respond to alerts from monitoring tools. Develop and maintain Shell scripts to automate operational tasks such as log management, monitoring, and cleanup. Execute and optimize SQL/PLSQL or MySQL queries to support data analysis and troubleshooting. Assist in change management activities including validation, coordination, and post-deployment checks. Perform log analysis and root cause identification using CLI tools (grep, awk, tail, etc.). Create and maintain runbooks, SOPs, and incident reports for operational continuity. Manage and fulfill service requests such as user access, parameter changes, and file uploads using ITSM tools like ServiceNow . ???? Qualifications & Skills Strong hands-on experience with Shell scripting (Bash, Korn, or similar). Solid understanding of Unix/Linux systems , including file systems, cron jobs, and process management. Experience with Oracle/PLSQL or MySQL databases - writing queries, procedures, and performing basic DB support. Familiarity with monitoring tools (e.g., Nagios, Zabbix, OEM) and log analysis techniques. Working knowledge of ITSM platforms such as ServiceNow or Remedy. Excellent troubleshooting, communication, and documentation skills. Ability to work independently in a 24x7 support environment , including on-call rotations if required. Show more Show less