People Services & Solution Specialist

• Manage employee life cycle tasks for assigned countries in APAC and MEA region, including employee onboarding, confirmation, promotion, transfer, off-boarding, compensation & benefit administration, personal file management, letters & documentations and assisting with payroll data preparations.
• First point of contact and respond to People operational issues and enquiries and resolve with close collaboration with relevant counterparts to ensure quality services are delivered from PS&S.
• Ensures non-integrated People data is maintained on all required systems.
• Delivers digital and physical record and document management services.
• Communicate effectively with employees, vendors, local service providers, government agencies both verbally and in written form professionally.

• Supports PS&S Manager to centralize countries HR core activities into People Services & Solution Organization.
• Supports PS&S Manager in stabilization of the new PS&S organization, Workday and Service now usage.
• Responsible for excellent customer-oriented services through adherence to respective Service Level Agreements (SLA) and Key Performance Indicators.
• Partnership with HRBPs, Center of excellence, and other HR team members to deliver PS&S integrated and sustainable solution for employees, managers, and business.
• Collaboration with project team on the scopes within PS&S function such as workbooks preparation, error log, user acceptance testing, data migration, process transition, and change management.
• Contribute positively for Customer satisfaction survey and Employee voice survey.
• Continuous Improvement & Quality Assurance
• Promotes the PS&S continuous improvement program and a strong focus on data quality.
• Support in audit activity and ensures employee and organization data integrity and compliance.
• Participate in various global and regional initiatives on HR digitalization, process automation, integration, and change requests to continuously improve the service level quality and service delivery experience.

• Support in the preparation of knowledge base documents such as DTP , standard operating procedures, global forms and articles.
• Ensures a consistent method for documenting, storing, and updating all processes, desktop procedures and operational/technical documentation.
• Continuity of learning and knowledge sharing with team and others. Coach and trains junior team members.
• Integrates a knowledge management mentality/culture into PS&S.
• Other adhoc duties assign by line manager.

• Minimum 3 years working experience in a HR Shared Services environment and good exposures in employee life cycle, payroll, compensation & benefit administrations, HR policies, process, and HR Systems.
• Bachelor's degree in human resource management/Business Administration or related field.
• Good interpersonal skill and ability to communicate well both oral & written (English) in a diverse work environment and additional Asian languages are added advantage.
• IT savvy and resourceful on leveraging various tools (Microsoft Office / Workday / ServiceNow).
• Demonstrable problem solving & ability to handle challenging issues in a dynamic environment.
• Ability to multitask, set priorities and manage time effectively.
• Attention to details and ability to produce accurate work.
• Keeping abreast of local laws and regulations for best PS&S practices.
• Flexible and able to support any other assigned countries in APAC and MEA region.

• You will be based in our Petaling Jaya office, and you will be part of People Services & Solutions Team.

• Hybrid working arrangement.
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage for both employees and dependents.
• Dental & Optical.

Electrolux