Job Responsibility Respond promptly and professionally to customer inquiries via phone, email, and in person Handle and resolve customer complaints with empathy and efficiency Maintain a thorough understanding of our products and services to provide accurate information, promote offerings when appropriate and guiding customers through the order placement process. Follow up on customer interactions and ensure satisfaction. Assist in sales and operational support, including preparation of quotations, sales order, delivery order and invoicing using Autocount. Collaborate with internal teams to address customer needs and improve overall service delivery. Maintain detailed and accurate records of customer interactions. Organize and maintain proper filing systems and office records. Job Requirements Proven experience in customer service or a related field SPM qualification is required. Proficient in Microsoft Word, Excel, PowerPoint, and Autocount Accounting System. Fluent in spoken and written English, Bahasa Malaysia, and Mandarin. Strong interpersonal skills with a genuine passion for helping others Ability to remain calm and composed under pressure Sales experience or aptitude for promoting products is an added advantage Job Benefits EPF / SOCSO / PCB Contributions Annual Leave Medical and Hospitalization Leave Show more Show less