Manage customer claims and queries related to forward orders through our internal teams and partners (e.g., Shipment, Return, Pricing, Order status, ETA/Lead time, Warranties etc) A Query Management CSR will have the following responsibilities: Checking of customer claims (shipment, return, pricing) if valid or not upon request Coordinating with 3rd parties on getting the shipping documents needed for validation Coordinating with Returns Team on return claims if valid Logging of claims on respective apps for 3rd parties' validation Coordinating with internal teams for other type of claims (pricing) Collaborating with channel team relating to claims Processing of credits with internal team for valid claims At least knowledgeable in SAP and Microsoft Office and able to handle pressure Preferably graduate of any college degree. Proficient in Japanese Preferred Skills: Experience with analysis of supply chain metrics Problem-Solving / Escalation SAP order management experience Excellent communication skills Business process outsourcing experience desirable Professional Skill Requirements Excellent communication (written and oral) and interpersonal skills Ability to collaborate with geographically dispersed teams and work in a virtual environment Ability to adapt to changing priorities, deadlines, and customer needs Ability to work on multiple projects simultaneously Proven ability to work creatively and analytically in a problem-solving environment Ability to perform detailed work with a high level of accuracy and attention to detail Proven success in contributing to a team-oriented environment Desire to work in an information systems environment #LI-GM About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.