Service Management Coordinator (Japanese Speaker)

Michael Page

  • Kuala Lumpur
  • RM 80,000-90,000 per year
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
The Service Management Coordinator (Japanese Speaker) role in the Technology & Telecoms industry focuses on ensuring seamless customer service operations. This position requires expertise in managing service delivery processes and maintaining high-quality customer interactions.
  • Oversee daily operations of the Service Delivery Center to ensure efficient service delivery.
  • Manage customer queries and complaints, ensuring timely and effective resolution.
  • Collaborate with internal teams to optimize service processes and workflows.
  • Monitor performance metrics to identify areas for improvement and implement solutions.
  • Develop and maintain strong relationships with key stakeholders and clients.
  • Support the implementation of new tools and technologies to enhance service delivery.
  • Ensure compliance with company policies and industry regulations.
  • Provide regular reports on service performance and customer satisfaction.
Strong exposure to both international clients and internal stakeholders.Career growth opportunity with a leading global technology company.A successful Service Management Coordinator (Japanese Speaker) should have:
  • Candidates with 2-3 years of service coordination experience, preferably in an IT services environment, or other relevant coordination roles, are preferred.
  • Proficiency in Japanese (N1-N2) and English (speak, read and write); Mandarin will be an added advantage.
  • Proficiency in managing service delivery processes and resolving customer issues.
  • Knowledge of performance metrics and reporting tools.
  • Ability to work collaboratively with internal teams and external stakeholders.
  • Excellent problem-solving and organizational skills.
  • Familiarity with industry regulations and best practices.
This opportunity is with a large organization in the Technology & Telecoms industry, known for its commitment to innovation and customer satisfaction. The company operates globally and provides employees with a collaborative and professional work environment in Malaysia.
  • Hybrid working arrangement
  • Opportunities for growth and professional development.
  • Supportive and collaborative company culture.
  • Exposure to cutting-edge tools and technologies in the Technology & Telecoms industry.
If you are passionate about customer service and looking for a challenging yet rewarding role in Malaysia, we encourage you to apply!

Michael Page