Customer Service Team Lead (Hospitality Sector)

JobScoper

  • Kuala Lumpur
  • RM 6,000 per month
  • Permanent
  • Full-time
  • 9 days ago
MohonKelayakan
  • Min 1 year of TL / Supervisor Experience, preferrable in Hospitality, Retail, F&B sector
  • Experience in BPO / Contact Centre Team Lead preferred
  • Strong leadership and people management skills
  • Excellent communication and problem-solving abilities
  • Flexibility to work in a 24/7 rotational shift environment
  • Fluent in Mandarin and English
Tanggungjawab
  • Lead, coach, and motivate a team of customer service representatives.
  • Ensure team members meet performance targets, service quality, and KPIs.
  • Handle escalated cases and provide resolution to customer concerns.
  • Support training, coaching, and skill development of the team.
  • Monitor daily operations and prepare performance reports.
  • Collaborate with internal stakeholders to improve service processes.
Manfaat
  • Annual Leave and Sick Leave
  • EPF and SOCSO
  • Training Provided
  • Allowance Provided
Manfaat tambahan
  • 5 Working Days
  • Training Provided
  • Allowance Provided
KemahiranCustomer Service Management Team Leadership Hospitality Experience Conflict Resolution Communication Skills Problem-Solving Employee TrainingPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja