Job Responsibility Lead, coach, and motivate a team of customer service representatives. Ensure team members meet performance targets, service quality, and KPIs. Handle escalated cases and provide resolution to customer concerns. Support training, coaching, and skill development of the team. Monitor daily operations and prepare performance reports. Collaborate with internal stakeholders to improve service processes. Job Requirements Min 1 year of TL / Supervisor Experience, preferrable in Hospitality, Retail, F&B sector Experience in BPO / Contact Centre Team Lead preferred Strong leadership and people management skills Excellent communication and problem-solving abilities Flexibility to work in a 24/7 rotational shift environment Fluent in Mandarin and English Job Benefits Annual Leave and Sick Leave EPF and SOCSO Training Provided Allowance Provided Show more Show less